Courtesy Cancellation Policy
West Chester Pet Resort requests a 72-hour cancellation notice for lodging reservations made over holidays, including (but may not be limited to) Thanksgiving, Christmas, New Year’s Eve, Easter, Memorial Day, July 4th and Labor Day. For all non-holiday periods during the year, we request a courtesy 24-hour cancellation notice.
For the safety and health of our guests, all pets must have up-to-date records for all required vaccines. Vaccines must be administered under the guidance of a licensed veterinarian. The vaccine requirements are listed below and written proof of each is required.
All dogs will be required to show proof of current Rabies, DHLPP and Bordetella vaccines. This will be required for all services within the West Chester Pet Resort – no exceptions. The staff at Red Dog will be reviewing our records to see if your pet has already shown proof of all of the above.
All cats will be required to show proof of current Rabies and FCRVP vaccines. If your cat is an outdoor cat this must be tested for annually. Please fax your pet’s vaccination records to: 1-866-737-3641
Fleas & Ticks
All pets need to be free of fleas and ticks. If fleas or ticks are observed on a guest, the owner will be contacted and can have the pet treated immediately at the grooming department or the owner will need to come and pick up the pet. This is to ensure the well-being of all our guests. If we are unable to reach the owner, the pet will be treated at the owners’ expense.
Any personal items should be permanently labeled before bringing them in. We cannot accept responsibility for lost items. For safety concerns, we cannot accept rawhide, cow hooves, pig ears or Greenies.